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Providence Unit Secretary NICU in Mission Hills, California


Providence is calling a Unit Secretary NICU (Full time/Variable shift) to Providence Holy Cross Medical Center, Mission Hills, CA.

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We are seeking a Unit Secretary NICU who will attend clerical station and perform clerical and reception duties; requisitions, maintain and order supplies, equipment, and services as directed. Maintain the locked unit using the secure access camera device. Enter admission, discharge and transfer information into the NICU log as required by CCS. Make certain visitors are educated about hand washing when entering the unit. Provide written information to parents on arrival in the NICU (preprinted booklet). Welcome visitors in a positive manner. With direction from Resource Nurse/Charge Nurse/Assistant Nurse Manager: assign rooms and/or directs patients to the appropriate area. The position reports to the Nurse Manager.

In this position you will have the following responsibilities:

  • Implement and maintain established department, unit, and hospital policies, procedures, and objectives as well as improving organization performance program, patient/customer safety, environmental, and infection control policies

  • Demonstrate proficient computer skills and completes order entry as directed by the Charge/Resource Nurse/Staff RN

  • Perform clerical duties related to procedures such as admission, discharge, transfer and death using legible handwriting

  • Accurately maintain information board with staff assignments, on call physicians, census information, and patient disposition

  • Obtain and input patient demographics, insurance information into the computer system and prepares preliminary paperwork for the patient’s medical record

  • Answer incoming telephone calls using proper phone etiquette, take messages, and transfers calls appropriately

  • Perform courtesy calls for all appointments and follow-up

  • Communicate with doctor’s offices/as needed for consults and follow up. Clinics/labs to obtain updated prenatal records, lab/ultrasound/consult results

  • Manage records, prepare charts for admissions, tear down charts and coordinate with HIM for all discharge records

  • Organize physician call lists and maintain updated binder for call schedule as directed by the unit manager

  • Requisitions supplies and equipment, maintenance and repair services, and prepare related forms. Keep stock and equipment inventories

  • Respond to call light system

  • Monitor and control access to unit

  • Maintain a safe, comfortable and therapeutic environment for patients/families/staff in accordance with hospital standards

  • Maintain confidentiality of patient information and provides privacy for patient

  • Prioritize work and provides prompt and efficient service

  • Participate in educational programs and in-service meetings

  • Attend meetings as required


Required qualifications for this position include:

  • BLS for Healthcare Providers sponsored by the American Heart Association. NOTE: If employee/applicant has certification by the American Red Cross-CPR/AED for the Professional Rescuer, this will be accepted until card expiration date

  • 2 years of clerical experience

  • Hospital experience

  • Computer skills/software: Word, Excel, Microsoft Office, Outlook

  • Average Keyboard skills

  • Must be able to maintain 95 percent accuracy for order transcription/entry

Preferred qualifications for this position include:

  • Completion of Medical Terminology Course

  • Basic Conversational Spanish

About the hospital you will serve.

Nationally recognized for clinical excellence and trauma care, Providence Holy Cross Medical Center is a 377-bed, level II trauma center in Mission Hills, California. We are the only Magnet®Designated Hospital in the San Fernando Valley. Providence Holy Cross also has been recognized this year by the Los Angeles Business Journal as one of the best places to work in Los Angeles. As our reputation for excellence grows, so does our facility. We have recently expanded our medical center with the addition of a new 138-bed patient care wing. This expansion has made Providence Holy Cross Medical Center one of the largest hospitals serving the San Fernando and Santa Clarita valleys.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Variable

Job Category: Administrative (Clinical)

Location: California-Mission Hills

Req ID: 284603