Providence Health & Services Supervisor Onsite Access in Mission Hills, California
Providence is calling a Supervisor Onsite AccessA (Full time, Evening shift) to Providence Holy Cross Medical Center in Mission Hills, CA.
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We are seeking Supervisor Onsite AccessA that will be responsible for the supervision of the on-site Access Services staff. Hospital Access Services departments facilitate patient, visitor and provider interactions within their ministry including access to both information and care. This position is responsible for staff schedules, implementing a standardized approach in line with the vision of ORC and accountable for quality results, staff satisfaction, and patient satisfaction for the ministry. The supervisor will also oversee and supervise all areas of department operations, and ensure adherence to regulations, facilitating appropriate disaster response, as well as coordination with facility clinical and administrative leadership for processes integrated with Access.
• Ensuring the delivery of high-quality services across all of Providence Health & Services, while managing the transition to the new ORC model.
• Actively managing employee engagement and morale during a period of profound organizational change.
• Ensuring timely and appropriate communications to employees, patients and stakeholders about change.
• Defining and implementing common business practices across all regions.
• Helping to build and sustain the culture of ORC as part of the leadership team.
In this position you will:
Supervision of Access staff within responsibility area.
Development of staff schedules.
Oversight responsibility of departmental budgets within leadership scope including participation in budget development, approval responsibility and ongoing monitoring for productivity and cost compliance.
Leads or participates in planning of revenue cycle programs, improvements, service and direction as pertinent to area of responsibility.
Implements a standardized approach across facilities in line with the vision of ORC.
Access representative on Service Area wide leadership/steering committees.
Accountable for quality results, staff satisfaction, patient satisfaction for Service area.
Provides a central escalation and resolution point for facility and patient issues/complaints.
Provides vision, direction and expertise in the analysis and development of programs both within service area and across enterprise.
Operational on-site 24/7 support for Onsite Access Manager vacations, sick leaves.
Compliance/Integrity representative for Access ensuring all compliance guidelines/standards are followed including JC, CMS, EMTALA, HIPAA and others.
Promotes interdepartmental collaboration including meeting facilitation, process reviews, problem solving.
Required qualifications for this position include:
Bachelor's Degree or equivalent educ/experience
3 years Overall experience in a healthcare delivery system, including at least 1-2 years experience in managerial, Supervisory or Lead experience
In depth working knowledge of Revenue Cycle processes with emphasis on Front End including Registration, Scheduling and Insurance Verification and reimbursement contracts.
Strong communication skills
Leadership skills including mentoring and holding employees accountable
Ability to lead cross-functional teams located across service areas
Ability to positively and effectively interact with senior ministry leadership to foster a sense of team
Preferred qualifications for this position include:
Bachelor's Degree in healthcare related field
Certified Healthcare Access Manager (CHAM) or Certified Revenue Cycle Professional (CRCP)
About the hospital you will serve.
Providence Saint Joseph Medical Center in Burbank, CA, is a 414 bed acute care facility, known for its state-of-the-art technology and high quality, compassionate care, has provided the full range of diagnostic, treatment, care and support services for the San Fernando Valley communities for close to 70 years. Many of our specialized services are provided within our Heart and Vascular Institute, one of Los Angeles County's first STEMI designated receiving centers of heart attack victims; our Hycy and Howard Hill Neuroscience Institute, awarded the Gold Seal of Approval from The Joint Commission for a Primary Stroke Center, and the Gold Plus Achievement Award from the American Stroke Association (2010); our Women's Pavilion, and our newly opened the Roy and Patricia Disney Family Cancer Center, a comprehensive, state-of-the-art, patient-centered, treatment facility. Our cancer center includes some of the most advanced technology in radiation oncology, highly advanced medical and surgical oncology, excellent clinical outcomes and research, and all patient support services are housed in the same building. Providence Saint Joseph Medical Center has an exceptional orthopedic program recognized for its excellent outcomes and clinical expertise. And Providence Saint Joseph's Bariatric Program, a leader and resource for those dealing with obesity in Southern California, received a Five-Star Rating for Bariatric Surgery, and Bariatric Surgery Center of Excellence designation from HealthGrades.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Non-Clinical Lead/Supervisor/Manager
Location: California-Mission Hills
Req ID: 312672