Providence Health & Services Scheduling Specialist in Mission Hills, California
Providence St. Joseph Health is calling a Scheduling Specialist to our location in Mission Hills, CA.
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We are seeking a Scheduling Specialist who will be accountable for scheduling various types of patient appointments from simple office visits to very complex surgical and medical procedures. This may include coordinating schedules with multiple providers, specialized equipment, and other specialized resources. Complexity of this position is evidenced by the use of simple and complex medical terminology and enterprise scheduling protocols. The scheduling specialist; displays professional interpersonal skills and presence when communicating with physicians, staff and the public; as the front-line customer service representative, upholds and exhibits the core values in all communication. It is essential that this information be documented timely and accurately
The incumbent performs all duties in a manner that promotes the Providence mission, values, and philosophy. In all aspects, the incumbent serves as a role model for the values and mission of the organization.
In this position you will have the following responsibilities:
Contact with patient by telephone or in person to interview them with courtesy and demonstrated service excellence to create appointments and schedule procedures.
Responsible for the efficient coordination of all providers, specialized equipment and other specialized resources.
Courteously and professionally responding to multiple phone calls and requests that often occur simultaneously.
Takes surgery-scheduling requests from physician offices.
Collecting and scheduling accurate information regarding surgical procedure scheduled, physician or patient special requirements, patient demographics to avoid duplicate errors, and/or refers call to appropriate person/department.
Collaborate with other departments such as surgical services OR manager, front desk supervisors, service line supervisors, and other supervisory personnel regarding scheduling, resource or staffing conflicts.
Ensure all computer system entries are completed accurately and timely.
Maintain accurate, clear, concise, and complete account notes and other relevant information.
Promote PH&S as a premier service organization by treating customers with compassion and respect.
Identify, resolve and escalate major issues and service failures that impede success.
Maintain confidentiality of all patients’ demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA.
Comply with all applicable Federal, State, and local laws, regulations, and requirements as well as PH&S policies and procedures in all aspects of job performance.
Required to think independently and to identify and make complex decisions in a fast-paced environment.
Required qualifications for this position include:
High School Diploma or GED equivalent.
Demonstrated outstanding customer service experience.
A minimum of one (1) years’ experience in a hospital or medical office setting.
Clerical and computer experience.
Preferred qualifications for this position include:
- Some college level course work
About the department you will serve.
One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Location: California-Mission Hills
Req ID: 303950