Providence Health & Services Registrar in Mission Hills, California
Providence is calling a Registrar (Part-Time/Variable Shift) to Providence Holy Cross Medical Center in Mission Hills, CA.
Please upload a current resume reflecting all relevant experience.
Apply today! Applicants that meet qualifications will receive a text with additional questions from our MODERN HIRE system.
We are seeking a Registrar who will be responsible for securing appropriate patient account reimbursement by obtaining complex demographic, insurance and medical information and ensuring this is documented timely and accurately
In this position you will:
Create a consistent and exceptional patient experience throughout the patient interview process
Assess patient ability to complete the admission process prior to receiving services or going to their hospital rooms. In some instances, may require bedside registration
Alert clinical staff if patients need immediate attention
Ensure patients are registered in a timely manner, ensuring accounts are complete, compliant, and billable and do not require rework or intervention
Provide armbands in a timely manner and verify all information on the armband with patient to ensure accuracy
Request, collect and document co-pays from patients effectively and efficiently within EMTALA guidelines where applies
Escort and/or direct patient appropriately once registration completed.
Secure patient's valuables in accordance with PH&S procedures, providing appropriate validation documentation and storing valuables in safe as needed
Return valuables to patients at discharge and complete valuables log
Ensure order entry tasks are completed timely and accurately
Process in-house patient work queues timely and accurately
Ensure all relevant documentation is scanned timely and accurately
For worker comp/labor and industries patients, ensure forms are filled in promptly and accurately and follow through with patients for signature and completion
Present ABN’s and ensure signatures are obtained
Ensure all computer system entries are completed accurately and timely
Maintain accurate, clear, concise, and complete account notes and other relevant information
Closely adhere to set schedules and handle time standard
Promote PH&S as a premier service organization by treating customers with compassion and respect
Identify, resolve and escalate major issues and service failures that impede success
Maintain confidentiality of all patient demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA
Comply with all applicable Federal, State, and local laws, regulations, and requirements as well as PH&S policies and procedures in all aspects of job performance
Act as backup to the Information desk as needed at your facility
Required qualifications for this position includes:
One (1) year of experience in customer service or healthcare registration
A track record in organizing and planning
Demonstrated service excellence with patients, families, sponsors, caregivers and team members
Proven effective and respectful face-to-face, telephone and interpersonal communication skills
Proven sound judgment and ability to work within delegated authorities
Demonstrated ability to resolve and escalate issues
Proven excellent attention to detail with a focus on quality
Proven ability to work collaboratively in a team environment in a positive and professional manner
Demonstrated ability to effectively manage time and achieve results in a fast paced environment
Demonstrate knowledge of and utilizes electronic and automated work tools (e.g., online access tools to payers, work drivers)
Demonstrated knowledge of HIPAA rules and regulations
Demonstrated ability to perform in alignment with company mission and values
Able to perform multiple tasks simultaneously and work effectively with interruptions
Able to read, understand and follow oral and written instructions
Able to identify and solve complex problems
Preferred qualifications for this position includes:
Some college level coursework, particularly Medical Terminology or Medical Assistant coursework
Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCS)
Registrar and third party payor experience
Demonstrated knowledge of CPT and ICD coding and medical terminology
Basic knowledge of insurance and managed care payors, healthcare registration, Medicare Secondary Payor, EMTALA and ABN
About the hospital you will serve.
Nationally recognized for clinical excellence and trauma care, Providence Holy Cross Medical Center is a 377-bed, level II trauma center in Mission Hills, California. We are the only Magnet®Designated Hospital in the San Fernando Valley. Providence Holy Cross also has been recognized this year by the Los Angeles Business Journal as one of the best places to work in Los Angeles. As our reputation for excellence grows, so does our facility. We have recently expanded our medical center with the addition of a new 138-bed patient care wing. This expansion has made Providence Holy Cross Medical Center one of the largest hospitals serving the San Fernando and Santa Clarita valleys.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Location: California-Mission Hills
Req ID: 309551