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Providence Radiology Services Representative in Mission Hills, California


Providence is calling a Radiology Services Representative (Full-Time/Variable Shift) to Providence Facey Medical Foundation in Mission Hills, CA. THIS POSITION IS TEMPORARY.

We are seeking a Radiology Services Representative who will provide Radiology-based applications support to Radiologists, Radiology staff, users of the PACS, Powerscribe and MRS applications. Responsible for representing radiology services through Radiology based applications, answering, triaging and logging of Radiology support calls, providing immediate assistance where possible. Ability to identify reoccurring errors. Ability to work effectively with staff, providers, management and to include external customers in determining the most effective and efficient means of troubleshooting and resolving user errors.

In this position you will:

  • Deliver upon the service expectations of both our patients and fellow staff members by listening to their needs; engaging in positive interactions; and following through on promises made in a thoughtful, efficient, timely and courteous manner so that their total outcome is better than expected.

  • Respect the dignity, confidentiality and privacy of patients.

  • Work in a safe manner, adhering to general safety precautions and standards. Reports any unsafe conditions to their supervisor and/or the safety hotline.

  • The Radiology Services Representative is the first point of contact for all types of radiology requests including adding tests, deleting tests, changing order type (STAT), determining appropriate test code to order, prepare and submit comparison requests, submit report corrections to radiologists and ensure completion, determining problems in results placed in TW, Powerscribe, Synapse and MRS.

  • Ability to assess user issues appropriately assigned to PACS administrator, Radiology supervisor or IT support.

  • Document procedures related to Helpdesk process flows, policies and procedures.

  • Work with PACS Admin, Radiologists, Radiology Staff, Receptionist Staff, Nursing staff and Providers to insure quality and timeliness of resolution of issues.

  • Maintain the Support Access database used for logging user issues.

  • Field all correspondence from outside providers, internal providers, and patients as related to film requests. The ability to assess appropriate type of imaging/duplicating requested. Digitize or import these images in a timely manner and ensure that the request is followed through to completion and to the satisfaction of the requester. Change status of comparison studies to ensure addendum report from the Radiologist is completed.

  • Schedule patients per Radiology protocol.

  • Ensure that all pending appointments with existing Radiology jackets are prepared prior to exam time. Generate appropriate labels and ensure that they are distributed to the corresponding technical staff.

  • Hang all hard-copy mammograms on the alternator as requested and per the standards of the interpreting Radiologist. After reading is complete, remove and place in x-ray jacket (internal images) or mailer (external images); return images to the appropriate location.

  • Work directly with the requests generated from legal subpoenas; ensure that all data requested is supplied in a timely, confidential and professional manner.

  • Research and follow up with all prior studies stored in Iron Mountain. This includes requesting, tracking, ordering and returning of prior studies deemed necessary by the interpreting Radiologist or provider.

  • Assist all radiology departments with scheduling conflicts and concerns to completion and satisfaction.

  • Participate in the departmental Help Desk procedures to insure that appropriate written or oral communications with the users are maintained.

  • Adhere to departmental status reporting, objective setting and planning processes.

  • Provide administrative functions and clerical tasks as needed.

  • Provide correct billing information as needed to DP Corrections.

  • Perform other Radiology support as required.

  • Perform QA to ensure that all procedures are completed with a signed report.


Required qualifications for this position include:

  • Knowledge of medical and radiology terminology required.

  • Knows proper radiology protocols and policies.

  • Demonstrate experience in systems and documentation.

  • Excellent customer service and communication skills, both oral and written.

  • Ability to work independently with little supervision or as a member of a team and with other staff.

Preferred qualifications for this position include:

  • Two (2) years experience in a medical setting or equivalent education.

  • One (1) year radiology and/or help desk experience.

  • Working knowledge of Windows, Microsoft Word and Excel, and Allscripts, IDX, MRS, Synapse and Powerscribe

  • Knowledge of billing and insurance components for radiology procedures

About the hospital you will serve.

Facey Medical Group is a multi-specialty medical group with over 160 physicians providing care to the growing population in the North & East regions of Los Angeles & Ventura Counties. Twelve medical clinics, including two urgent care centers and dedicated women's centers, are located across the San Fernando, Santa Clarita and Simi Valleys. The group began as a single medical practice over 90 years ago.

Facey is part of Providence Health & Services, an integrated, not-for-profit 5-state network of hospitals, care centers, medical clinics, affiliated services and educational facilities spanning from California to Alaska.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Variable

Job Category: IT Operations and Support

Location: California-Mission Hills

Req ID: 282816