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Providence Health & Services PBX Operator/Switchboard Dispatch - On Call in Mission Hills, California

Description:

Providence St. Joseph Health is calling a PBX Operator/Switchboard Dispatch (On-Call, Variable Shifts) to our location in Mission Hills, CA.

We are seeking a PBX Operator/Switchboard Dispatch to provide routine information and directs calls to appropriate areas. Receives and

dispatches Emergency and Non-emergency calls from Hospital Staff for Emergency Medical Service Personnel, Police, Fire and

other Services; Provides Emergency Medical Dispatch direction and Communicates by Telephone, Radio System and Computer-Aided Dispatch System.

In this position you will have the following responsibilities:

  • Maintain established departmental Policies and Procedures, objectives, improving organization performance program and safety standards.

  • Maintain confidentiality of all information related to patients, medical staff, and employees as appropriate to other information.

  • Channel all incoming calls: provides direct numbers as required. Connect inside callers with out of state lines when appropriate. Coordinate the Paging of Physicians Using the Hospital Overhead Paging system.

  • Respond to Emergency Medical calls following established protocols. Disseminate calls according to the Medical needs via

  • Telephone, Radio system Communication, Overhead Paging System, computer-Aided system and Tracking Log System.

  • Assist callers by using zip call or voice page as necessary or other means. Answer all calls in a timely manner (less than 3 rings) the hospital standard. Uses a pleasant tone and correct grammar when answering calls.

  • Participate in educational programs and in-service meetings. Maintains department bulletin board and updates information.

Qualifications:

Required qualifications for this position include:

  • Sufficient switchboard experience, preferably in hospital or similar setting.

About the hospital you will serve. Nationally recognized for clinical excellence and trauma care, Providence Holy Cross Medical Center is a 377-bed, level II trauma center in Mission Hills, California. We are the only Magnet®Designated Hospital in the San Fernando Valley. Providence Holy Cross also has been recognized this year by the Los Angeles Business Journal as one of the best places to work in Los Angeles. As our reputation for excellence grows, so does our facility. We have recently expanded our medical center with the addition of a new 138-bed patient care wing. This expansion has made Providence Holy Cross Medical Center one of the largest hospitals serving the San Fernando and Santa Clarita valleys.

Nationally recognized for clinical excellence and trauma care, Providence Holy Cross Medical Center is a 377-bed, level II trauma center in Mission Hills, California. We are the only Magnet®Designated Hospital in the San Fernando Valley. Providence Holy Cross also has been recognized this year by the Los Angeles Business Journal as one of the best places to work in Los Angeles. As our reputation for excellence grows, so does our facility. We have recently expanded our medical center with the addition of a new 138-bed patient care wing. This expansion has made Providence Holy Cross Medical Center one of the largest hospitals serving the San Fernando and Santa Clarita valleys.

We offer a full comprehensive range of benefits - see our website for details

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Administrative (Non-Clinical)

Location: California-Mission Hills

Req ID: 220943

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