Providence Health & Services Customer Service Representative in Mission Hills, California


Providence is calling a Customer Service Representative ( Full Time / Day Shift ) to our Facey Medical Foundation location in Mission Hills, CA.

In this position you will:

  • Serve as the centralized patient account liaison handling all internal and external patient calls into the Business Office.

  • Be responsible for setting up budget plans, applications for charity care or alternative sources of payment from patients.

  • Be responsible for researching and handling patient billing concerns, inquiries, rebilling and resolving patient complaints.

  • Perform patient/insurance demographic updates and verification of benefits and co-payments.

  • Assign uncollectible accounts to Pre-Collection for Collectors to process within the collection guidelines.


Required qualifications for this position include:

  • Two to three years of medical group practice or hospital billing and/or collections experience.

  • Working knowledge of insurances -- HMO, PPO, EPO, Medicare, Medi-Cal, Indemnity, Workers’ Compensation.

  • Excellent customer service and communication skills along with good math skills, ability to read, understand and follow verbal or written instructions.

  • Ability to sort and file correctly by alphabetic or numeric systems.

  • Type 40-50 wpm; 10-key by touch.

  • Computer skills (Mainframe and Windows, Internet Explorer, Microsoft Office).

  • Ability to navigate Health Plan Websites.

  • Working knowledge of computerized registration, billing and collection procedures.

  • Familiarity with ICD-9 and CPT coding.

Preferred qualifications for this position include:

  • Bilingual in English and Spanish.

About the organization you will serve:

Facey Medical Group is a multi-specialty medical group with over 160 physicians providing care to the growing population in the North & East regions of Los Angeles & Ventura Counties. Twelve medical clinics, including two urgent care centers and dedicated women's centers, are located across the San Fernando, Santa Clarita, and Simi Valleys. The group began as a single medical practice over 90 years ago.

Facey is part of Providence Health & Services, an integrated, not-for-profit 5-state network of hospitals, care centers, medical clinics, affiliated services and educational facilities spanning from California to Alaska.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Clinical)

Location: California-Mission Hills

Req ID: 215018