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Providence Health & Services Case Manager in Mission Hills, California


Providence is calling a Per Diem / Day Shift Case Manager to Providence Holy Cross Medical Center in Mission Hills, CA.

We are seeking a Case Manager who will provide a collaborative practice model including patients, nurses, social workers, physicians, other practitioners, caregivers and the community. The Care Management process encompasses communication and facilitates care along a continuum through effective resource coordination. The goals of Care Management include the achievement of optimal health, access to care and appropriate utilization of resources, balanced with the patient's right to self determination. ACMA November 2002.

In this position you will:

  • Employ Nursing Professional Practice: Assesses, diagnoses, plans, implements and evaluates patients’ care. Develops, updates and coordinates the patient’s plan of care to achieve patient goals and to optimize outcomes and transitions across the care continuum. Monitors, records and communicates patient condition as appropriate.

  • Demonstrate competencies in populations served and performs essential competencies as required by specific unit of hire. Facilitates Care Coordination, Transition of Care and Utilization Review for all assigned patients.

  • Effectively advocate for ethical and holistic care by partnering in care planning to promote the autonomy, dignity, rights, values and beliefs of those we serve.

  • Foster a learning environment for patient/families, nursing, and other members of the healthcare team including students.

  • Facilitate formal and informal learning for patient/families, nursing, other members of the healthcare team, and community.

  • Coordinate education to the patient, family, caregiver and members of the healthcare team about post discharge options, costs and resources.

  • Be accountable for safety, identify and correct problems, and integrate evidence, and best practice into nursing care; use data and evidence to improve patient outcomes.

  • Align patient safety, self-safety and environmental safety as equally important for best outcomes.

  • Identify potential quality of care concerns and escalates them to the Director Care Management or their designee.

  • Engage in ongoing professional development; practices to the top of license within the legal parameters of the Nurse Practice Act, the Nursing Social Policy Statement, the ANA Code of Ethics for Nurses, and specialty standards.

  • Promote a culture of inquiry that explores, integrates and disseminates research and evidence based practice.

  • Participate in care management initiatives.

  • Lead and coordinate teams, appropriately delegate, coordinate care and collaborate with others as equal members of the inter-professional care team to integrate case management knowledge.

  • Model professional behaviors as a representative of the nursing profession.


Required qualifications for this position include:

  • Nursing degree/diploma required upon hire

  • All Registered Nurses without a minimum of a Bachelor’s degree in Nursing (BSN) must obtain a BSN or higher within 3 years of hire. RNs with 20 years of RN experience will not be required to obtain a BSN

  • Successful completion of a minimum of 24 CEUs in Care Management within the past 12 months, or successful completion of the Transitions in Practice (TIP) program for Care Managers

  • Unencumbered RN license in state(s) of hire, and wherever care is delivered. If RN holds a multi-state license through the Nurse Licensure Compact (NLC), the RN must adhere to the requirements of licensure in the new state(s) of hire.

  • Minimum of 1 year experience as a Registered Nurse within the past three years working in an acute hospital setting.

  • 1 year experience as a Discharge Planner or Case Manager.

  • Basic computer skills i.e. Word, Excel.

  • Knowledge of Medicare Conditions of Participation.

  • Strong problem solving skills.

  • Flexibility.

  • Knowledge of principles of Utilization Management and Quality Management.

  • Knowledge of care coordination and transition planning.

  • Knowledge of scope of practice for LVNs and non licensed staff.

  • Strong clinical knowledge base.

  • Proficiency with Information Technology; such as electronic health records, communications systems, computers and equipment necessary to perform essential functions of the position.

  • Skilled to work with a wide range of staff as part of an interdisciplinary team including physicians, nurses, and ancillary staff.

  • Ability to use independent, critical judgment in all aspects of patient care delivery

  • Demonstrated interpersonal skills that convey a positive and supportive attitude.

  • Ability to effectively manage multiple responsibilities, urgent responses, and challenging situations.

Preferred qualifications for this position include:

  • Bachelor’s degree in nursing upon hire.

  • 3 years experience as an RN in the past five years.

  • CCM or ACM preferred

About the hospital you will serve.

Nationally recognized for clinical excellence and trauma care, Providence Holy Cross Medical Center is a 377-bed, level II trauma center in Mission Hills, California. We are the only Magnet®Designated Hospital in the San Fernando Valley. Providence Holy Cross also has been recognized this year by the Los Angeles Business Journal as one of the best places to work in Los Angeles. As our reputation for excellence grows, so does our facility. We have recently expanded our medical center with the addition of a new 138 bed patient care wing. This expansion has made Providence Holy Cross Medical Center one of the largest hospitals serving the San Fernando and Santa Clarita valleys.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Day

Job Category: Case Management

Location: California-Mission Hills

Req ID: 253352